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Terms & Conditions

Service Agreement:

By availing our embroidery digitizing services, you agree to abide by the terms and
conditions outlined herein.

Order Submission:

All design orders must be submited through our designated online platform. The client
is responsible for providing accurate design specifications, including size, color
preferences, and any additional instructions.

Payment:

Payment for services is due in full upon order placement. We accept various payment
methods, and details can be found on our website. Failure to complete payment may
result in a delay in processing your order.

Order Confirmation:

An order confirmation will be sent via email once payment is received. This confirmation
will include details of the order, and clients are responsible for reviewing it for accuracy.
Any discrepancies should be reported promptly.

Turnaround Time:

Our standard turnaround time is 24 hours and 6 business days. We are closed Sunday
and other USA federal holidays. Expedited services are available at an additional cost,
and details can be found on our website.

Design Revisions:

Clients are entitled to a reasonable number of revisions as specified in their chosen
package. Additional revisions may incur extra charges. Requests for revisions must be
submitted within 1 days of receiving the initial design.

Copyright and Ownership:

The client is responsible for ensuring they have the legal right to reproduce any provided
logos, images, or designs. We do not assume responsibility for copyright infringement.
Upon completion of the digitization process, the client owns the rights to the digitized
design for personal or commercial use.

Our

Refund Policy

Refunds are issued at the discretion of the company. Refund requests must be submitted in
writing within 3 days of receiving the completed design. Refunds will not be issued for orders
that have already been processed or for which digitization has commenced.

Confidentiality:

We respect the privacy of our clients. All design files and information provided will be
kept confidential and used solely for the purpose of completing the digitization service.

Termination of Service:

We reserve the right to refuse or terminate service to any client for any reason, including
but not limited to abusive or inappropriate behavior.

Custom Patches Policy:

We will forward you the (SEW OUT) into JPG file format by email before shipping these
patches and then you can process the payment. You must confirm the colors and
sƟtching first. If you find it good you can process the payment. Payment will not be
refunded if patches has already been processed for shipping or shipped.
By proceeding with an order, you acknowledge that you have read, understood, and
agreed to these terms and conditions.
If you have any questions, you can feel free to contact us: 1+ (315) 963-6211 / +92 (315)
199-3811 or email us: digitize@greatpunching.com / greatpunching@gmail.com

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